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These Store Terms & Conditions govern purchases made through the Hello South Gujarat Store and should be read together with our Privacy Policy, Terms & Conditions, Disclaimer, Shipping & Delivery Policy, and Returns & Refund Policy.
Hello South Gujarat may offer plants and other products through its online Store. Orders may be placed through available website features, WhatsApp or other communication channels specified on the website.
By placing an order, you acknowledge that you have read and accepted these Store Terms & Conditions.
The Hello South Gujarat Store may offer products such as indoor plants and related items.
Current or future products may include, for example:
We aim to provide accurate product information, including:
However, plants are living products and may naturally vary in:
Unlike manufactured products, individual plants naturally differ.
A plant delivered to you may not look exactly like a photograph displayed on the website.
Reasonable natural variation does not necessarily constitute a defective product.
Examples include:
All products are subject to availability.
We may:
If an order cannot be fulfilled, we will communicate the available options where reasonably possible.
Product prices displayed on the Store may change from time to time.
The applicable price should be confirmed at the time the order is accepted.
Prices may be affected by:
Orders may be placed through the ordering method made available on the website.
For example, an order may require communication through WhatsApp.
Customers should provide accurate:
An order may be considered confirmed only after the applicable order details have been reviewed and accepted by Hello South Gujarat or the relevant seller.
We may confirm:
Payment methods may vary depending on the order and available payment arrangements.
Before completing payment, customers should confirm:
Where payment is made through a third-party payment provider, that provider's applicable terms and policies may also apply.
Where orders are processed through WhatsApp, order-related communication may take place through that platform.
Hello South Gujarat may use information provided through WhatsApp to:
Our Privacy Policy explains how personal information is handled.
Delivery availability may depend on:
Not every product may be available for delivery to every location.
The applicable delivery area should be confirmed before order acceptance.
Delivery timelines are estimates unless a specific delivery commitment has been expressly confirmed.
Delivery may be affected by:
Please refer to our Shipping & Delivery Policy for additional information.
Customers are responsible for providing an accurate and complete delivery address.
This may include:
Customers should remain reasonably available to receive the order or ensure that an authorized person can receive it.
If a delivery attempt fails because the customer is unavailable or provides incorrect information, additional delivery arrangements or charges may apply where reasonably applicable.
Customers are encouraged to inspect the package and plant as soon as reasonably possible after delivery.
If there is an apparent issue, please contact us promptly with:
Plants may experience minor stress during transportation.
Depending on the plant and conditions, this may include:
Customers should follow appropriate care instructions after receiving the plant.
Customers are responsible for appropriate care after delivery.
Plant health may depend on:
Some plants may be described in relation to:
Traditional or cultural beliefs are presented as such and may not represent scientifically established outcomes.
Product photographs may be used for illustration.
Because plants are living products, the exact plant supplied may vary from the photograph.
Variations may occur in:
We aim to package products appropriately for transportation.
However, plant products may be affected by handling or transport.
Minor soil movement or natural cosmetic changes may occur during transit.
Customers may request cancellation before dispatch.
Cancellation acceptance may depend on:
Please refer to our Returns & Refund Policy for applicable cancellation and refund procedures.
Returns and refunds are governed by our separate Returns & Refund Policy.
Customers should review that policy before placing an order.
If you receive:
please contact us promptly.
We may request photographs, videos or other information to assess the issue.
Depending on the circumstances, available remedies may include:
The applicable remedy may depend on product availability and the nature of the issue.
Where a refund is approved, the processing method and timeline may depend on:
Customers may be asked to provide information reasonably necessary to process a refund.
The Store may occasionally provide:
Each promotion may have specific conditions.
Unless expressly stated, promotions cannot necessarily be combined.
We may correct obvious pricing or promotional errors where permitted.
Some products or materials may be sourced from third-party suppliers, nurseries, manufacturers or other providers.
Where applicable, third-party terms may also apply.
Hello South Gujarat does not claim ownership of third-party trademarks, product names or other intellectual property merely because such products are listed or sold through the Store.
Store photographs, descriptions, graphics, branding and other original creative materials may be protected by applicable intellectual property rights.
Customers may use product information for personal purchasing purposes but may not copy or commercially reproduce protected Store content without appropriate permission.
Third-party intellectual property remains the property of its respective rights holder.
Customers may be invited to provide feedback or reviews.
Reviews should reflect genuine experiences.
Customers should not submit:
We may moderate or remove reviews that violate our policies.
We may contact customers regarding:
Marketing communications, where applicable, may be handled separately and subject to applicable consent and communication preferences.
Information provided while purchasing from the Store may include:
Such information is handled in accordance with our Privacy Policy.
Customers are responsible for:
We aim to keep the Store available and functional.
However, temporary interruptions may occur because of:
We do not guarantee uninterrupted Store availability.
The Store may rely on third-party services such as:
Third-party services may have their own terms and privacy policies.
Hello South Gujarat does not control all third-party systems.
To the extent permitted by applicable law, we aim to provide products and services with reasonable care.
However, we cannot guarantee:
Nothing in these Store Terms & Conditions is intended to remove or restrict any consumer right, remedy, warranty, statutory protection or other legal protection that cannot lawfully be excluded.
Where applicable, customers retain rights available under Indian consumer-protection laws and other applicable laws.
We may investigate or restrict orders involving:
Where appropriate, we may cancel or refuse an order subject to applicable law.
We may update these Store Terms & Conditions from time to time.
Changes may reflect:
The latest version will be published on this page.
These Store Terms & Conditions are intended to operate subject to applicable laws of India.
Any dispute will be handled in accordance with applicable law and the jurisdiction legally applicable to the transaction and the parties.
Where consumer-protection laws provide a customer with mandatory rights or forums, those rights are not intended to be excluded by these Terms.
For Store-related questions, orders, cancellations, returns, refunds or complaints:
Website: https://hellosouthgujarat.com/
The Hello South Gujarat Store may sell living plants and other products through online or direct-order channels.
Plant products naturally vary and may change during handling and transportation. Product photographs are generally illustrative, and plant-care or wellness-related information should not be interpreted as a guarantee of a particular result.